Shipping Information
At this time Natural Ways is only shipping to the USA. All orders over $99 will ship free. All orders under $99 will be charged $7.50 shipping. All items shipped will originate from our Tomball, TX store.

In-store pickup is available at our Tomball location: 23802 FM 2978 #A5 Tomball, TX 77375

Return Policy
You may return unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund upon our receiving the returned product. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 business day), and the time it takes your bank to process our refund request (5 to 10 business days).

Exchange Policy
If any products arrive damaged or broken, or if part of your order is missing, you must notify the company within 3 days of delivery.

Request a Return or Refund

To receive a refund or to return/exchange a product, please fill out the form below and be sure to state the reason for the return. Our support team will respond within 24 hours. All product sales in excess of 30 days are considered final and no refunds will be given.

 

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